FAQ's and Videos

I keep getting the following error when I try to log into the EMS; “USERNAME NOT FOUND”.

How do I reset my password?

EDUCATOR

Why do I keep receiving requests for classes on dates I am not available?

The preferred dates don’t work with my schedule. Can I change them?

How do I know if I am requested for a class? How do I know if the class was scheduled?

There was a change to a class that I am requested/scheduled for.

USER

When entering a request; Why is the course not showing up available?

Why is the Educator not showing up when creating a request?

I need travel for my upcoming class. What should I do?

I have an address, phone number or email change. How do I change this information?

EXPENSES

I can’t find my Expense form in the EMS;

I am having problems getting receipts to attach to expense form;

Why was my expense denied? How do I know what was missing?

 

Additional HELP information is located on pages and at certain points throughout the EMS.