I keep getting the following error when I try to log into the EMS; “USERNAME NOT FOUND”.
Verify that your email address on file matches the email you are signing in with. Double check the spelling of your username/email address. Also make sure there are no spaces in from of either Username or Password.
How do I reset my password?
You can reset your password by clicking on the Change Password link below your name when logged in to the EMS. Otherwise you can select Forgot My Password from the log in page.
Why do I keep receiving requests for classes on dates I am not available?
Education coordinators utilize the educator calendar in your MY ACCOUNTS tab to check availability to teach classes. If you do not have dates blocked off on your calendar, you will appear as available for requests.
To block dates from your calendar, please make sure to click the date on the calendar, full day, half day (AM or PM) and specify a reason. Instructions can be located on the My Accounts page.
The preferred dates don’t work with my schedule. Can I change them?
In most cases, the preferred date is flexible. If the preferred dates do not work out with your schedule, you can contact the TIGI Education Coordinator at email@example.com to see if there is an option for you to find alternate dates that work for you and the location.
How do I know if I am requested for a class? How do I know if the class was scheduled?
Artists receive emails from the EMS when they are requested. Each step of the request process has different email notifications. Also, make sure you are logging in on a consistent basis.
There was a change to a class that I am requested/scheduled for.